Legal Information

Terms & Conditions

Please read these terms carefully before making a reservation or using our services.

Last Updated: August 21, 2026

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Welcome to Hotel CHV Residency. By accessing our website, making a reservation, or staying at our property, you agree to the following Terms & Conditions.

1. Reservations

  • All bookings are subject to room availability and confirmation by the hotel.
  • Guests must provide accurate and complete information when making a reservation.
  • The hotel reserves the right to refuse or cancel a booking if incorrect, misleading, or fraudulent information is provided.
  • A valid government-issued photo ID may be required at check-in.

2. Check-In and Check-Out

  • Check-In Time: 12:00 PM
  • Check-Out Time: 11:00 AM
  • Early check-in and late check-out are subject to availability and may involve additional charges.

3. Payment

  • Guests must pay the applicable room charges, taxes, service charges, and any additional charges incurred during their stay.
  • Payment methods accepted by the hotel may include cash, UPI, debit cards, credit cards, or other approved payment methods.
  • The hotel may require an advance payment or deposit to confirm certain reservations.

4. Cancellation and Refund Policy

  • Cancellation and refund eligibility may depend on the rate plan, booking platform, and time of cancellation.
  • Cancellation charges may apply according to the selected booking policy.
  • Refunds, where applicable, will be processed through the original payment method or according to the booking platform's policies.
  • Bookings made through third-party platforms such as Booking.com or Airbnb may be subject to their respective cancellation and refund policies.
  • No-shows may result in applicable charges or forfeiture of advance payments.

5. Guest Identification

  • All guests must provide valid identification at the time of check-in, as required by applicable laws and hotel policies.
  • The hotel reserves the right to deny accommodation if valid identification cannot be provided or if required information is not submitted.

6. Guest Conduct

  • Guests are expected to behave responsibly and respectfully toward other guests, hotel staff, and property.
  • The following may result in removal from the property without a refund: illegal activities; damage to hotel property; threatening, abusive, or disruptive behaviour; excessive noise or disturbance to other guests; violation of hotel safety or security rules.

7. Damage to Hotel Property

  • Guests are responsible for any loss, damage, or excessive cleaning required as a result of their actions or those of their visitors.
  • The hotel reserves the right to charge the guest for reasonable repair, replacement, or cleaning costs.

8. Visitors

  • Visitors may be permitted only in accordance with hotel policy and applicable local regulations.
  • All visitors may be required to provide valid identification and register with the hotel reception.
  • The hotel reserves the right to restrict or refuse visitors for security, safety, or operational reasons.

9. Smoking, Alcohol and Prohibited Activities

  • Smoking is permitted only in designated areas, if such areas are available.
  • Guests must not engage in illegal activities or bring prohibited, dangerous, or hazardous items onto the property.
  • Any violation of applicable laws or hotel policies may result in immediate removal from the property.

10. Pets

  • Pets are not permitted on the hotel premises unless specifically approved by the hotel in advance.

11. Parking

  • Parking facilities, if available, are provided subject to availability and at the guest's own risk.
  • The hotel is not responsible for loss of or damage to vehicles or personal belongings left inside vehicles, except where liability cannot legally be excluded.

12. Personal Belongings

  • Guests are responsible for their personal belongings.
  • The hotel is not responsible for loss, theft, or damage to personal property except where required by applicable law.
  • Guests are encouraged to use any available secure storage facilities for valuables.

13. Hotel Facilities and Services

  • Certain facilities, amenities, Wi-Fi, parking, food services, or other services may be subject to availability, maintenance, operational limitations, or temporary closure.
  • The hotel may modify, suspend, or discontinue facilities when reasonably necessary.

14. Website Information

  • We make reasonable efforts to ensure that information on our website, including room details, prices, photographs, and availability, is accurate.
  • However, errors may occasionally occur. The hotel reserves the right to correct errors and update information without prior notice.

15. Third-Party Websites

  • Our website may contain links to third-party websites or booking platforms.
  • We are not responsible for the content, services, privacy practices, or policies of third-party websites. Your use of those websites is subject to their own terms and conditions.

16. Privacy

  • Personal information collected through our website or during the booking process will be handled in accordance with our Privacy Policy and applicable laws.

17. Limitation of Liability

  • To the extent permitted by applicable law, Hotel CHV Residency shall not be liable for indirect, incidental, or consequential losses arising from the use of our website, hotel facilities, or services.
  • Nothing in these Terms & Conditions limits any rights or liabilities that cannot legally be excluded.

18. Changes to These Terms

  • We may update or modify these Terms & Conditions from time to time. The updated version will be published on our website with a revised “Last Updated” date.
  • Continued use of our website or services after changes are published may constitute acceptance of the updated Terms & Conditions.

19. Governing Law

  • These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
  • Any disputes shall be subject to the jurisdiction of the competent courts in Mathura, Uttar Pradesh, subject to applicable law.

20. Contact Us

  • If you have any questions regarding these Terms & Conditions, please contact us:

Contact Information

  • Hotel Name:Hotel CHV Residency
  • Near Goverdhan Bus Stand, Goverdhan, Mathura, Uttar Pradesh
  • +91 7060125125, +91 9719813725
  • chvresidency@gmail.com

By making a reservation, accessing our website, or staying at Hotel CHV Residency, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.