Legal Information

Privacy Policy

Learn how we collect, use, and safeguard your personal information.

Last Updated: August 21, 2026

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At Hotel CHV Residency, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or use our services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

  • Full name
  • Phone number
  • Email address
  • Address, where required for booking or legal purposes
  • Booking and stay details
  • Number of guests
  • Check-in and check-out dates
  • Special requests or messages you provide
  • Payment-related information, where applicable
  • Government-issued identification details, where required by law or during check-in
  • Technical information such as IP address, browser type, device information, and website usage data
  • We collect only information that is reasonably necessary for operating our website, responding to enquiries, managing reservations, providing hotel services, complying with legal obligations, and improving our services.

2. How We Use Your Information

  • Process and manage reservations
  • Confirm or modify bookings
  • Respond to enquiries and customer support requests
  • Contact you regarding your booking or stay
  • Process payments, where applicable
  • Improve our website, services, and guest experience
  • Maintain safety and security
  • Prevent fraud or misuse
  • Comply with legal and regulatory requirements
  • Send promotional or marketing communications where permitted or where you have provided the necessary consent

3. Booking Platforms and Third-Party Services

  • If you make a reservation through a third-party platform such as Booking.com, Airbnb, Google, or another booking partner, your information may also be collected and processed according to that platform's own privacy policy.
  • Our website may also use third-party services for functions such as: website hosting; analytics; maps and location services; online booking; payment processing; communication services.
  • These third parties may process personal information according to their own privacy policies and applicable agreements.

4. Cookies and Website Analytics

  • Our website may use cookies or similar technologies to improve functionality, understand how visitors use the website, remember preferences, and improve user experience.
  • You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. How We Share Information

  • We do not sell your personal information.
  • We may share information only when reasonably necessary with: hotel staff and authorized personnel; payment service providers; booking platforms and reservation partners; website and technology service providers; government authorities, law enforcement, or other parties when legally required; professional advisers or service providers where necessary for legitimate business operations.
  • We take reasonable steps to ensure that personal information is handled appropriately by authorized parties.

6. Data Security

  • We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
  • However, no method of transmitting or storing data electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

  • We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing bookings, providing services, resolving disputes, maintaining records, and complying with legal obligations.
  • The retention period may vary depending on the type of information and applicable legal requirements.

8. Your Rights and Choices

  • Subject to applicable law, you may have the right to: request access to your personal information; request correction of inaccurate or incomplete information; request deletion of information where legally applicable; withdraw consent where processing is based on consent; opt out of marketing communications.
  • To make a request regarding your personal information, please contact us using the details provided below.

9. Children's Privacy

  • Our website and services are not intended to knowingly collect personal information from children except where information is provided as part of a family or guest booking and is necessary for providing accommodation or complying with applicable requirements.
  • If you believe that personal information has been provided improperly, please contact us.

10. Third-Party Links

  • Our website may contain links to third-party websites, including booking platforms, maps, or social media services.
  • We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
  • The updated Privacy Policy will be published on this page with a revised Last Updated date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Hotel Name:Hotel CHV Residency
  • Near Goverdhan Bus Stand, Goverdhan, Mathura, Uttar Pradesh
  • +91 7060125125, +91 9719813725
  • chvresidency@gmail.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.